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Stuck on screensaver

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Stuck on screensaver

Cannot navigate away from the screensaver... Have reset, restarted both X1 and flex...
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Problem Solver

Re: Stuck on screensaver


@carsla13 wrote:
Cannot navigate away from the screensaver... Have reset, restarted both X1 and flex...

What make/model TV do you have?  Are you able to power it on without the cable connection and navigate thru its menus?

Joe V
(not a Comcast employee, just another paying customer)