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Sports package channel not loading after red zone cancellation

WindsurfMaui
Problem Solver

Sports package channel not loading after red zone cancellation

I'm trying to track down why my sports package channels aren't loading (I get error message XRE-03059). The problem started after we ordered the Red Zone by accident and then called in to cancel it. Is there any remote possibility that when cancelling the Red Zone package that the representative did something that is blocking our getting any of the sports package channels to load?

RobertWy
Silver Problem Solver

Re: Sports package channel not loading after red zone cancellation


@WindsurfMaui wrote:

I'm trying to track down why my sports package channels aren't loading (I get error message XRE-03059). The problem started after we ordered the Red Zone by accident and then called in to cancel it. Is there any remote possibility that when cancelling the Red Zone package that the representative did something that is blocking our getting any of the sports package channels to load?


Have you done a restart yet?
https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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WindsurfMaui
Problem Solver

Re: Sports package channel not loading after red zone cancellation

Problem solved. I guess a number of customers had similar problems because Comcast sent out a tech with a cherry picker to check the lines and he found a broken box two telephone poles away and now all channels are working perfectly. Thank you Comcast.