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Sound cuts out on every tv main box the little cheap box any channel

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New Poster

Sound cuts out on every tv main box the little cheap box any channel

sound cutting out for about 10sec, all  cable boxes any channel, fix this or  I will drop service with you .. with what you charge I expect and demand  this the best so far it's not happening. 

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New Poster

Re: Sound cuts out on every tv main box the little cheap box any channel

Update now its video and sound every 20 to 30 sec put it on ch 5 football game unwatchable,I know it's all in my equipment, as i have been told by every tech who every been here, in the past,

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Diamond Problem Solver

Re: Sound cuts out on every tv main box the little cheap box any channel

If it’s your equipment, which it rarely is especially if it’s more than one box, why didn’t the techs swap it? Have another tech out to troubleshoot

I am a Retired Official Comcast Employee
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Official Employee

Re: Sound cuts out on every tv main box the little cheap box any channel

Hi, Dtshel. That certainly sounds frustrating! We want to help you get this issue fixed, so thank you for posting here within the Community to allow us the opportunity. Since it's happening on all boxes, would you be open to having a technician come back out? I can follow up with you afterward to ensure it gets resolved this time around. Let me know, no rush. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!