New Poster
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2 Messages
Sound Cutting In And Out When Using Cable
Hello xFinity gods out there, I have a home theater setup using A/V receiver and 5.1 surround sound. The receiver manages audio and video (projector) using HDMI cables. When using Bluray no issues, but when using cable, the sound cuts in and out for about 10 mins and then it stabilizes. Any idea what the heck this issue is? It didn't start until we upgraded to latest cable boxes a few weeks ago. And yes, I replaced cables and checked connections, etc. Any help would be appreciated.
Rustyben
Expert
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24.6K Messages
6 years ago
please use voice command 'about' and reply with the rest of the line after "STB Version"
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xFi_user1
New Poster
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2 Messages
5 years ago
STB Version is PXD01ANI_3.12p8s1_PROD_sdy
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XfinityJoeTru
Official Employee
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7K Messages
5 years ago
Hello xFi_user1. Welcome to the Xfinity Forums and thank you for creating your first post. What Rustyben is asking for (the STB version), will be important in troubleshooting. If you continue to need support with your audio issues, please reach out to me via private message and include your full name so I can assist you.
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Rustyben
Expert
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24.6K Messages
5 years ago
that companion set top box has no known issues to best of my knowledge. would you private message the Comcast employee listed in the post above?
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