Community Forum

Someone Else’s Recordings On DVR

Highlighted
Regular Visitor

Someone Else’s Recordings On DVR

Someone else’s recordings show up on my DVR periodically. Just found two that were recorded yesterday. Why? What is the Fix? Am I getting hacked? Thx
Highlighted
Expert

Re: Someone Else’s Recordings On DVR


@Thel56 wrote:
Someone else’s recordings show up on my DVR periodically. Just found two that were recorded yesterday. Why? What is the Fix? Am I getting hacked? Thx

are you in close proximity residences (apartment/condo)? 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Someone Else’s Recordings On DVR

Hello Thel56. Welcome to the Xfinity Forums and thanks for creating your post. I can assist with troubleshooting your DVR recordings issue. To get started, please send me a private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: Someone Else’s Recordings On DVR

No.  Live in a typical subdivision as far as spacing between homes go. Not near any apartments.