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Some DVR Recordings missing after X1 box replaced

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Frequent Visitor

Some DVR Recordings missing after X1 box replaced

As part of a change in my package a service technician replaced my X1 box with a new one. I later noticed that a few of older recordings (from Jan 2018) are gone (I checked the deleted folder), however a couple of newer ones are still there. It's not a space issue, because I was significantly below the limit.  Any possiblity of being able to get them back?

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Diamond Problem Solver

Re: Some DVR Recordings missing after X1 box replaced

The short answer is no, they’re not coming back. When a recording is made on the dvr a cloud copy is also made. The cloud is not a mirror copy of your physical dvr. When a dvr is swapped, you have access to the cloud through the dvr. The cloud only holds the last 60 hours recorded. Anything past 60 is gone for good. The tech probably should have mentioned that at some point.

I am a Retired Official Comcast Employee
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Frequent Visitor

Re: Some DVR Recordings missing after X1 box replaced

Thanks. And yeah, would’ve been nice. I appreciate your answer. The phone support I received was less than helpful.