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Smart Resume not working

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Valued Contributor

Smart Resume not working

Has anyone else noticed that the "smart resume" function seem to not be working correctly?  I was watching several recorded shows and the timing is way off it will stop many minutes into the show and then you have to back it up to not miss parts of the show.  I saw this on 3 different recorded programs.

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Silver Problem Solver

Re: Smart Resume not working

Can you tell us which shows are doing this?


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Valued Contributor

Re: Smart Resume not working

Prodigal Son on 3 different recorded shows, and The Good Doctor one show (only one recorded.)

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Valued Contributor

Re: Smart Resume not working

Stephen Colbert show last night (2/10) did not have SR available.  That was the only show I'd recorded that would have that option.  Will check some shows tonight, Tuesday.

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Valued Contributor

Re: Smart Resume not working

Here it is April 29th and I still see many complaints about "Smart Resume" not working since I reported it  in early March.  I still see issues with it every week on FOX with the "Prodigal Son" show.  The whole thing is totally out of sync  as to where the commercials actually are  Given the issues with it and the lack of anything being done  to resolve it I would much rather see the option totally removed.  I don't record many shows but when this feature did work it was great.  But my expectations that comcast will do anything about it like most issues that I have had I know will not change.