Small boxes not working

I’ve tried resetting the system and a few other things but I can’t seem to get the remote boxes to work

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Accepted Solution

Boomerm

Regular Visitor

•

7 Messages

6 years ago

Thanks everyone for your help. After 3 resets, the box is finally working...

0

Rustyben

Expert

•

24.6K Messages

6 years ago

@Boomerm wrote:
I’ve tried resetting the system and a few other things but I can’t seem to get the remote boxes to work

are they x1 set top boxes? how are they connected to comcast (coax, ethernet? wifi)?

0

CCAndrew

Gold Problem Solver

•

25.9K Messages

6 years ago

How far do you get? Live tv? Welcome screen? Error codes?

0

Boomerm

Regular Visitor

•

7 Messages

6 years ago

Coax

0

Boomerm

Regular Visitor

•

7 Messages

6 years ago

Blank screen. Did diagnostics and all were ok... did a reset, still blank screen

0

CCAndrew

Gold Problem Solver

•

25.9K Messages

6 years ago

Do you ever see the Welcome screen?

0

Boomerm

Regular Visitor

•

7 Messages

6 years ago

Yes, diagnostic said good signal..

0

Boomerm

Regular Visitor

•

7 Messages

6 years ago

What is the diagnostic screen for then? It says signal strength is good, remote battery is good, etc..
Literally, I unplugged my working box and plugged in my new box and it hasn’t worked since...

0

CCAndrew

Gold Problem Solver

•

25.9K Messages

6 years ago

Small boxes don’t have a way to check signal. Maybe start at the beginning with your equipment and what you see and when you see it

0

Boomerm

Regular Visitor

•

7 Messages

6 years ago

I read earlier that if the Xfinity button is held, it brings up multiple screens and diagnostics are there

0

X1

Boomerm

Small boxes not working

Boomerm

Rustyben

CCAndrew

Boomerm

Boomerm

CCAndrew

Boomerm

Boomerm

CCAndrew

Boomerm

New to the Community?