Small boxes not working

I’ve tried resetting the system and a few other things but I can’t seem to get the remote boxes to work

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Boomerm

Regular Visitor

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7 Messages

6 years ago

Thanks everyone for your help. After 3 resets, the box is finally working...

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Rustyben

Expert

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24.6K Messages

6 years ago

@Boomerm wrote:
I’ve tried resetting the system and a few other things but I can’t seem to get the remote boxes to work

are they x1 set top boxes? how are they connected to comcast (coax, ethernet? wifi)?

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CCAndrew

Gold Problem Solver

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25.9K Messages

6 years ago

How far do you get? Live tv? Welcome screen? Error codes?

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Boomerm

Regular Visitor

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7 Messages

6 years ago

Coax

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Boomerm

Regular Visitor

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7 Messages

6 years ago

Blank screen. Did diagnostics and all were ok... did a reset, still blank screen

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CCAndrew

Gold Problem Solver

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25.9K Messages

6 years ago

Do you ever see the Welcome screen?

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Boomerm

Regular Visitor

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7 Messages

6 years ago

Yes, diagnostic said good signal..

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Boomerm

Regular Visitor

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7 Messages

6 years ago

What is the diagnostic screen for then? It says signal strength is good, remote battery is good, etc..
Literally, I unplugged my working box and plugged in my new box and it hasn’t worked since...

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CCAndrew

Gold Problem Solver

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25.9K Messages

6 years ago

Small boxes don’t have a way to check signal. Maybe start at the beginning with your equipment and what you see and when you see it

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Boomerm

Regular Visitor

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7 Messages

6 years ago

I read earlier that if the Xfinity button is held, it brings up multiple screens and diagnostics are there

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X1

Boomerm

Small boxes not working

Boomerm

Rustyben

CCAndrew

Boomerm

Boomerm

CCAndrew

Boomerm

Boomerm

CCAndrew

Boomerm

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