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Small boxes not working

Regular Visitor

Small boxes not working

I’ve tried resetting the system and a few other things but I can’t seem to get the remote boxes to work
Expert

Re: Small boxes not working


@Boomerm wrote:
I’ve tried resetting the system and a few other things but I can’t seem to get the remote boxes to work

are they x1 set top boxes? how are they connected to comcast (coax, ethernet? wifi)?



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Regular Visitor

Re: Small boxes not working

Coax
Diamond Problem Solver

Re: Small boxes not working

How far do you get? Live tv? Welcome screen? Error codes?

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Regular Visitor

Re: Small boxes not working

Blank screen. Did diagnostics and all were ok... did a reset, still blank screen
Diamond Problem Solver

Re: Small boxes not working

Do you ever see the Welcome screen?

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Silver Problem Solver

Re: Small boxes not working


@Boomerm wrote:
Blank screen. Did diagnostics and all were ok... did a reset, still blank screen

Are you certain the coax is connected to the Comcast splitter?  Mine is in my attic.


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Regular Visitor

Re: Small boxes not working

Yes, diagnostic said good signal..
Diamond Problem Solver

Re: Small boxes not working

Small boxes don’t have a way to check signal. Maybe start at the beginning with your equipment and what you see and when you see it

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Regular Visitor

Re: Small boxes not working

What is the diagnostic screen for then? It says signal strength is good, remote battery is good, etc..
Literally, I unplugged my working box and plugged in my new box and it hasn’t worked since...
Regular Visitor

Re: Small boxes not working

I read earlier that if the Xfinity button is held, it brings up multiple screens and diagnostics are there
Silver Problem Solver

Re: Small boxes not working


@Boomerm wrote:
I read earlier that if the Xfinity button is held, it brings up multiple screens and diagnostics are there

Which X1 boxes do you have?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box


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Regular Visitor

Re: Small boxes not working

Thanks everyone for your help. After 3 resets, the box is finally working...