BillFerg's profile

Regular Visitor

 • 

4 Messages

Wednesday, October 28th, 2020 10:00 PM

Closed

Slow response with X1 Remote

We have been having a problem with slow (or no) response when pressing buttons on the X1 remote.  This happens on the Main TV with DVR and on other TVs with a mini box.  We have gone through battery changes, resets, etc.  It works for a while then the problem returns.  This is all at our house in FL.

 

We have a cottage in MA with a separate Xfinity account.  Same model DVR and remote.  Went 3 months without a single problem.

 

Returned to FL, and problem was still there.  Swapped out the DVR box, but the problem was back within a day.  One new issue is that the Xfinity box reboots itself once a day at around 4:00 pm.  However, the major annoyance is the unresponsive X1 remote.

 

Thinking about it, it seems the problem started around the time I upgraded my internet to gigabit speed and the XB6 Gateway.  Could there be any connection?  Should I update to the XB7 gateway?  Any thoughts?

 

By the way, the MA location has an Arris modem that I own, not an XFi gateway.

 

 

This conversation is no longer open for comments or replies and is no longer visible to community members.

No Responses!
forum icon

New to the Community?

Start Here