Yesterday our slave DVR boxes (we have 3) stopped working and began bringing up a red error screen. The main DVR box and our smaller non DVR boxes are all working fine. Xfinity WiFi working fine
We have reset the main box and all DVR boxes, reset our modem and router (not Comcast devices), all without any success. I tried to unplug all devices, then powered up router and modem, then main box, then slave boxes as well.
I've read about but don't fully understand MOCA issues and neighbors. My children say there was a Xfinity service tech working on the large green box in our yard the day this issue started. I'm assuming this was for a neighbor.
Xfinity is now recommending a tech come in our home. Due to Coronavirus risks, I don't want that.
I would greatly appreciate any help here.
Make and model of the slaves?
We have the first DVR model listed, the Arris model.
That is the XG1v3; it is not a "slave" to me; it is a DVR and I have three XG1v4's and one XiD, which I consider a "slave".
Got it resolved. Sounds like a trap was placed on our access point at the street due to neighbors complaining about signal issues. This was done in attempt to reduce "noise" from our house.
This caused the issues with our DVR boxes. Trap was removed and we got new DVR boxes out of it.
The tech stayed outside. I did all inside work.
I would suggest Xfinity tell their customers when they place these traps on their access points. Could prevent a lot of runaround.
Thanks for your replies.