Added cable to a bedroom tv. Set top box arrived. Connected ok. Boots up to language screen. Press xfinity and info keys, get green light but get no pairing screen with pairing code. The other 3 boxes in the house do show the pairing screen but the new box does not respond. Tried 2 X1 remotes. I need a new box but stores are closed and I cannot reach a human by phone or internet. Pretty frustrated at this point.
Solved! Go to Solution.
adding.... what is the model number of the box that won't pair with the remote? did you press the xfinity button on the remote? can you try another remote in your home and try to pair it to that set top box?
Yes stuck on language screen. Tried xfinity.com/unpair and got access denied cuz I don't have permission on server. I tried 2 remotes that work and pair ok on 3 other boxes in my house. Pressed xfinity and info buttons together and got green light. The paring screen came up on the 3 other tvs inthe house but not on the one I need to pair with. Grrrrrr