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Set top box noise

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New Poster

Set top box noise

We received our set top box 4 days ago and since yesterday it has been making a loud whirring (fan?) noise. It is now to the point that it’s louder than the television at normal volume.
How do I get a new box?
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Diamond Problem Solver

Re: Set top box noise

You’d have to get hold of customer service to send out a new one, as most, if not all Xfinity stores are closed

I am a Retired Official Comcast Employee
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Expert

Re: Set top box noise

adding... if you are connecting to the TV or audio device via HDMI consider asking for a 4K DVR (has a solid state hard drive, no spinning disks, 6 tuners and bluetooth capable, same price).



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!