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Set top box does not power up

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New Poster

Set top box does not power up

My set top box does not power up. I just need to exchange for a new box. I don't need or want a technician to come to my house. I can't find a number to call and everytime I go on chat, they try and exchange my modem which I already own. I there a number I can call to just have a new box sent and return the old one? VERY frustrating!

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Diamond Problem Solver

Re: Set top box does not power up

1800 Comcast, change the power supply too not just the box

I am a Retired Official Comcast Employee
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New Poster

Re: Set top box does not power up

How do u exchange set top box for a new one?
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Expert

Re: Set top box does not power up


@Antagonizer67 wrote:
How do u exchange set top box for a new one?

at your local Xfinity store. be sure to use the new (not old) power supply with the new set top box.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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