tesanger's profile

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Monday, May 25th, 2020 9:00 AM

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Set top box does not power up

My set top box does not power up. I just need to exchange for a new box. I don't need or want a technician to come to my house. I can't find a number to call and everytime I go on chat, they try and exchange my modem which I already own. I there a number I can call to just have a new box sent and return the old one? VERY frustrating!

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Accepted Solution

Gold Problem Solver

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25.9K Messages

5 years ago

1800 Comcast, change the power supply too not just the box

New Poster

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1 Message

5 years ago

How do u exchange set top box for a new one?

Expert

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24.6K Messages

5 years ago


@Antagonizer67 wrote:
How do u exchange set top box for a new one?

at your local Xfinity store. be sure to use the new (not old) power supply with the new set top box.

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