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Screen blanks out for a second using remote the first time

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New Poster

Screen blanks out for a second using remote the first time

When I turn on my tv (Samsung) with the X1 remote, the first time I go to adjust the volume, the screen and sound blanks out for 1-2 seconds. It is really annoying if I'm trying to hear something and go to turn it up. It doesn't do that if I use the tv remote, only with the X1 remote. Everything is fine afterward. 

 

Why does it do that???

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New Poster

Re: Screen blanks out for a second using remote the first time

Anyone know why it does this???

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Silver Problem Solver

Re: Screen blanks out for a second using remote the first time

Which remote?

https://www.xfinity.com/support/articles/get-to-know-xr11-remote


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Screen blanks out for a second using remote the first time

I have ther XR15 remote.

 

Thanks!