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Saved recordings are disappearing from DVR

donaldmccarty
Regular Visitor

Saved recordings are disappearing from DVR

Hello.  I've had signficant service issues since 5/25.  As part of the "troubleshooting" my box was upgraded from the XG1v3 bocx to the v4.  After the box "upgrade", I noticed the majority of my saved recordings are gone without any use intervention.  I've also noticed that recordings available after the "upgrade" are now disappearing,.  

I'm still working to resolve the service issues (signal) but to add this issue to the other nonsense is just hard to accept.

 

Please help!

donaldmccarty
Regular Visitor

DVR Recordings Disappearing

Hello.  I have the XG1v4 box, upgraded last week.  I have had significant cable issues since 5/25.  On the prior X1 box, I had several recordings saved to the DVR that are now gone.  Items that didn't delete are now disappearing without any user intervention.  It's very concerning that I'm losing my saved recordings.  

 

The service issues (signal) I'm still in the process of resolving.  Adding the DVR issues to the other issues is just more nonsense.

 

Please help!

CCAndrew
Diamond Problem Solver

Re: Saved recordings are disappearing from DVR

That’s how the cloud dvr works. Once you swap dvrs the cloud keeps access to the last 60 hours(slowly some markets are increasing to 150 hours).. Every time you record on the new dvr those cloud recordings will drop off until they’re gone. Nothing new, it’s worked this way for years

I am a Retired Official Comcast Employee
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Rustyben
Expert

Re: DVR Recordings Disappearing

I combined cross-posts to this single thread



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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surveykat
New Poster

Re: Saved recordings are disappearing from DVR

Why won't recordings be kept longer when asked to keep 1 year when setting up recording ?  I would never have dropped Tivo if I realized how badly these dvrs work (or don't)