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Saved movies on DVR disappeared

venuscowgirl
New Poster

Saved movies on DVR disappeared

Just had to change out my cable Xfinity box. Went to look for my recorded movies on the DVR, and half of them are gone. Some of these are older TV shows that I have the entire last season recorded that I can't find again. The DVR memory was not full. How can I get them back?

I would never have swapped out Xfinity cable boxes had I known that these movies and TV shows would disappear.  What can I do?

CCAndrew
Diamond Problem Solver

Re: Saved movies on DVR disappeared

There’s nothing you can do, they’re gone. Only the LAST 60 hours recorded are accessible, and as something is recorded one of those will drop off.

For future reference
https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs

I am a Retired Official Comcast Employee
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lesmikesell
Valued Contributor

Re: Saved movies on DVR disappeared


@CCAndrew wrote:
There’s nothing you can do, they’re gone. Only the LAST 60 hours recorded are accessible, and as something is recorded one of those will drop off.


Does that happen even if the space is otherwise available?   That is, if you had 6 one hour shows set to record daily but only keep one episode, would another slightly older show disappear from the cloud in 10 days as you rolled through 60 hours even if you never stored 60 hours worth at once?

RobertWy
Silver Problem Solver

Re: Saved movies on DVR disappeared


@lesmikesell wrote:

@CCAndrew wrote:
There’s nothing you can do, they’re gone. Only the LAST 60 hours recorded are accessible, and as something is recorded one of those will drop off.


Does that happen even if the space is otherwise available?   That is, if you had 6 one hour shows set to record daily but only keep one episode, would another slightly older show disappear from the cloud in 10 days as you rolled through 60 hours even if you never stored 60 hours worth at once?


See if this helps:

https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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lesmikesell
Valued Contributor

Re: Saved movies on DVR disappeared


@RobertWy wrote:


See if this helps:

https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs


That says deletions are  'as space is needed' or can be marked to save for a year.   Yet people seem to complain about having recordings newer than a year lost when they swap boxes and ending up with less than 60 hours of content remaining in the cloud.  I don't have personal experience with this.