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Retrieving Data popup message - Why?

boomerm3
Regular Contributor
‎01-16-2021 09:59 AM

Retrieving Data popup message - Why?

Starting yesterday, I am getting a popup on my TV screen every time I start the TV. The message appear in a black box and says "rertieving data." The message disappear after five seconds. There is no error code. I have not change my configuration or service.

 

Anyone know what this is or what it means? Or how to stop it?

 

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CCAndrew
Diamond Problem Solver
‎01-16-2021 12:44 PM

Re: Retrieving Data popup message - Why?

Is it a message from your tv not the cable box perhaps?

I am a Retired Official Comcast Employee
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boomerm3
Regular Contributor
‎01-16-2021 02:58 PM

Re: Retrieving Data popup message - Why?

I don't have a "Smart TV" and this never happened before. Don't think the TV wants data...

 

On startup the TV displays the connection to Comcast; detecting Hdmi signal; Retreiving data.

 

The Retrieving Data message is centered on the screen, the other 2 are on the top and bottom of the screen.

 

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