Community Forum

Replace TV Box - Error Code RDK 03001

Highlighted
New Poster

Replace TV Box - Error Code RDK 03001

I have tried all troubleshooting and would like a new tv box.  As a new customer, this is very disappointing.

Highlighted
Official Employee

Re: Replace TV Box - Error Code RDK 03001

Hi there, jcrosbysav. Thank you for posting and for choosing this method of support! Very sorry to hear about your cable box troubles, especially as a new customer. We want to help! That error doesn't necessarily mean you need to swap the box, but we can take a further look at it. I saw your PM, I will reply shortly. Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!