Remove Screensaver to Program XR11 Remote

[DenverLady]

My child lost the remote to a television somehow. I have a spare, but I can't program it because none of the codes listed for the remote work, and I can't do the automated pairing because it is stuck on an (annoying) screensaver. The pairing process apparently cannot get rid of the screensaver, making it impossible to view the 3 digit code that it wants me to enter into the remote. I've even tried unplugging the box and plugging it back in. Still on screensaver! Extremely frustrating, since a screensaver on a tv, for me personally, is something I wish I could turn off permanently, anyway. Can anyone tell me how to get this screensaver off of my screen so that I can program the remote? Thanks!

[CCAndrew]

Presss and hold setup and press 987. That factory resets the remote. Is it the X1 screensaver or your tv’s screensaver (try unplugging the tv).