Remote won't work

[Brianjp976]

Remote works for volume and on/off but not for anything else. Light flashes red. Tried reset/ set up, tried unplugging router and waiting 30 sec

[MikeB39A]

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@Brianjp976 wrote:
Remote works for volume and on/off but not for anything else. Light flashes red. Tried reset/ set up, tried unplugging router and waiting 30 sec

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   Is it new? Does it have new battery?

   I'd try new batteries first....good luck!

[Bethslavin]

My dog ate the remote I need a new voice one. Plz mail me a new one since none of your locations aren’t opened.

[Rustyben]

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@Bethslavin wrote:
My dog ate the remote I need a new voice one. Plz mail me a new one since none of your locations aren’t opened.

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Xfinity stores are open. you can set up an appointment at most or just drive up and follow the instructions on the door (wear a mask). they don't want your old remote.