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Remote won't work

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New Poster

Remote won't work

Remote works for volume and on/off but not for anything else. Light flashes red. Tried reset/ set up, tried unplugging router and waiting 30 sec
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Problem Solver

Re: Remote won't work


@Brianjp976 wrote:
Remote works for volume and on/off but not for anything else. Light flashes red. Tried reset/ set up, tried unplugging router and waiting 30 sec

   Is it new? Does it have new battery?

   I'd try new batteries first....good luck!

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New Poster

Re: Remote won't work

My dog ate the remote I need a new voice one. Plz mail me a new one since none of your locations aren’t opened.
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Expert

Re: Remote won't work


@Bethslavin wrote:
My dog ate the remote I need a new voice one. Plz mail me a new one since none of your locations aren’t opened.

Xfinity stores are open. you can set up an appointment at most or just drive up and follow the instructions on the door (wear a mask). they don't want your old remote.



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