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Remote won’t turn on

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New Poster

Remote won’t turn on

Have a x11 remote and it won’t turn on. Flashes red. Changed batteries and that’s not issue. Help???
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Diamond Problem Solver

Re: Remote won’t turn on

Go to your local service center and pick up a replacement

I am a Retired Official Comcast Employee
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Official Employee

Re: Remote won’t turn on

Hi there, @DJTMOM

 

This sounds like a pairing issue with the remote. I would love to help you out and see what we can do. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!