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Remote turning to wrong channel when speaking it

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Regular Visitor

Remote turning to wrong channel when speaking it

When I talk into my X1 remote and say "nbc sports Bay Area", I expect it to turn to that channel on channel 720.  Instead, it keeps turning to channel 780, which I think is a "plus" channel in case two programs are going on at the same time (one sport is running long) and it uses the other channel to show the game.   I don't know how to train it to have it turn to the right channel when I say the channel's name.   Is there a way to train it?

 

thanks!,

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Diamond Problem Solver

Re: Remote turning to wrong channel when speaking it

Since you know the correct channel number just say the channel number

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Problem Solver

Re: Remote turning to wrong channel when speaking it

You cannot train the voice remote. Call support to report the issue, but saying the channel number is your only solution. Or try saying something slightly different.  

 

Only other thing you can try is a System Refresh.  Press the A button on the remote and select System Refresh. 


Tek