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Remote not allowing TV to turn on.

New Poster

Remote not allowing TV to turn on.

I didn't know where to put this. This morning I got up around 3:30 am CST. I watched a little bit of the early morning news and turned the TV with the Xfinity remote off around 4:45 am CST. When I got back up around 5:45 CST, I found I couldn't turn on the TV and also the Internet modem was off and I couldn't turn on the modem back on. I am using Verizon as a back up for emergencies. Oh and by the way the DVR cable box was showing the time and was on. I am perplexed and need help.

Official Employee

Re: Remote not allowing TV to turn on.

Hi @pburks0001

We appreciate you for using the Xfinity Forums to get help with your remote control and internet issues. I'm sorry for the experience you're having and want to help, so you can get back to enjoying your services. 

Has this issue been resolved yet? By chance, could your TV and modem be plugged into a power strip that may have been accidentally unplugged? If you are still in need of assistance, please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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