Community Forum

Remote does not work

Highlighted
New Poster

Remote does not work

I have a vizio VL370M tv. All of a sudden the remote stopped working. Now, no matter how many times I change the box and remote or how many times I try to pair the remote, it does not work on my tv.
Highlighted
Official Employee

Re: Remote does not work

Does the remote control the box and just not tv volume and tv power? Or doesn’t work at all for both the box and TV functions?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Expert

Re: Remote does not work

adding.... when you press the xfinity button on the remote what color(s) does the remote's LED blink?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!