Community Forum

Remote Issue

Highlighted
New Poster

Remote Issue

At least twice a week the remote turns on the TV but there's no connection to the cable box. I have to unplug the box to reset the system. Why is this happening?

Highlighted
Official Employee

Re: Remote Issue

Hi there, @Ottoduder

 

Let's take a look at that remote issue you posted about. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!