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Remote Control won't work at initial start up

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New Poster

Remote Control won't work at initial start up

I received my equipment today. I plugged up and turned on my box. I put the batteries in my remote and seen the 3 blue blinks. I hit the voice button per instructions, but I can't change anything on my screen. My screen is asking me to select my language and i can't hit enter for Enlish, nor go up or down if I wanted to.
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Official Employee

Re: Remote Control won't work at initial start up

try unpairing and see if that helps 

 

https://www.xfinity.com/support/articles/x1-remote-unpair


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New Poster

Re: Remote Control won't work at initial start up

That worked. Thanks