New Poster
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2 Messages
Remote Control won't work at initial start up
I received my equipment today. I plugged up and turned on my box. I put the batteries in my remote and seen the 3 blue blinks. I hit the voice button per instructions, but I can't change anything on my screen. My screen is asking me to select my language and i can't hit enter for Enlish, nor go up or down if I wanted to.
Markita1
New Poster
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2 Messages
5 years ago
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XfinityChad
Official Employee
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1.2K Messages
5 years ago
try unpairing and see if that helps
https://www.xfinity.com/support/articles/x1-remote-unpair
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