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Remote Backlight

Contributor

Remote Backlight

My XR15 remote backlighting stopped working again. What can I do?

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Diamond Problem Solver

Re: Remote Backlight

Replace the batteries or replace the remote

I am a Retired Official Comcast Employee
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Contributor

Re: Remote Backlight

Looks like I need another remote...

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Gold Problem Solver

Re: Remote Backlight


@rickwhoo wrote: Looks like I need another remote...

Service Centers and Xfinity Stores should have no-extra-charge remote replacements. Check locations and hours at https://www.xfinity.com/support/service-center-locations to pick one up, or call Customer Service at 1-800-Comcast and have them send a remote to you, probably for a shipping/handling fee.