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1 Message
Recording on DVR are skipping
Hello,
In the last few days all of my DVR recordings will not play back without several skips in the programs. I can not watch any of the recorded shows without interruptions. I’ve unplugged, turned off, restarted, ect. Nothing seems to be fixing it. Please help!
In the last few days all of my DVR recordings will not play back without several skips in the programs. I can not watch any of the recorded shows without interruptions. I’ve unplugged, turned off, restarted, ect. Nothing seems to be fixing it. Please help!
user_kj102a
Contributor
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160 Messages
6 years ago
Just checked my wife's recording of The Bold and the Beautiful today (it is currently recording). Playback is coming from the cloud. I am in the Chicago suburbs.
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jonithorne
Contributor
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17 Messages
6 years ago
Yep. I'm in a service outage area also. In this case, I have regular tv, but the dvr is awful right now.
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shoegaltoo
Frequent Visitor
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10 Messages
6 years ago
I'm in Virginia and I record BB also. I will see if mine recorded as well.
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Hockeydude36
New Poster
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4 Messages
6 years ago
Thanks lands1 I will do that. I appreciate your help!
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rjc1247
Contributor
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224 Messages
6 years ago
Things seem to be working again here in SoFL -- currently recorded stuff is now playing as normal.
Yesterday's recorded things, however, are playing though the cloud (with the cloud icon visible), but at least they're available.
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milehiguy
Contributor
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296 Messages
6 years ago
Same up here in Fort Collins. I suspect they lost hundreds (prob many more) when the ability to set a recording via the Stream app was removed way back in Nov 2017. With this problem they may lose thousands. My Triple Play contract is up next month and even though I've been a Comcast customer for like 15 years, I'm seriously considering a switch, mainly due to ever-increasing price but also because of issues like the one being discussed here.
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lands1
New Poster
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2 Messages
6 years ago
When I chatted with xfinity 30 min ago they did not have an ETA but were "working to resolve the issue."
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MileHighFish
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2 Messages
6 years ago
Maybe I will also say that I am "working to resolve the issues" when my bill comes due.
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lands1
New Poster
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2 Messages
6 years ago
Log into your Xfinity account >Support and start a chat. Let them know you are experiencing this issue and they will link your account with the DVR outage document and give you a reference ticket number. They will credit your account in your next bill. I don't know if they will do that if you haven't reported the issue and your account isn't linked with the outage document.
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Nickie1
New Poster
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1 Message
6 years ago
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Stef808
New Poster
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1 Message
6 years ago
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MileHighFish
New Poster
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2 Messages
6 years ago
Add me to the list. I live in Castle Rock, CO and noticed this starting to happen a couple of days ago. DVR at about 75% full. When I select a program from the DVR list, it starts out fine (playing from the DVR recording), then, after a few minutes, it switches to the cloud recording (SD/HD in and out, dropping audio, freezing, etc.).
Between this and the Netflix glitch (supposidly a Netflix issue and not Comcast), I am seriously debating cutting the cable. I am also paying $200+ per month and expect a resolution soon.
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Hockeydude36
New Poster
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4 Messages
6 years ago
A Comcast care tech got back to me via Twitter and said they knew about the issue, but he didn’t say when it would be resolved. Does anyone know if they gave an update about that?
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Anon510271
Contributor
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13 Messages
6 years ago
Mine too and the picture looks wierd in the recording, not to mention the freezing skipping etc. Sometime technology stinks
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TiredRetired
Contributor
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935 Messages
6 years ago
Same here at 05651. If the recordings play at all they skip, picture is terrible. Add the Netflix stutter and I have to start questioning why I am a Comcast customer for TV at all.
What is going on Comcast? Fix this and fix this now!!
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