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Receiver

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New Poster

Receiver

I recently signed up for Internet/TV and received 2 receivers.  One is XG2V2-P and the other is XiD-P.  I am unable to set up my soundbar with the XiD-p due to no optical port.  I went to the Comcast store and the man said I cannot get another XG2V2-P receiver unless I have multiple TV's.   Just wondering how to hook p the soundbar without it as my TV does not have HDMI (ARC ).   Why am I not able to get another XG2V2-P ?  Thank you.

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Diamond Problem Solver

Re: Receiver

Can you switch locations with the 2 boxes or do you use optical in both locations?

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Silver Problem Solver

Re: Receiver

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New Poster

Re: Receiver

I use optical in both locations.  Would appreciate the other box (XG2V2-P )  As mentioned, The day after I noticed I couldn't use the optical , I went back to Comcast and asked if I could switch boxes and was told no.  I just switched from DISH to Xfinity last week ( 1000 down and 200+ TV Channels ) .  Any help would be appreciated.  Thank you in advance.

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New Poster

Re: Receiver

Thank you Andy---looks promising.

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New Poster

Re: Receiver

Andy,  can you explain the way to hook that up from cable box or tv to the sounbar?  I have no HDMI (ARC ) or Optical input on my TV....only the soundbar.   Thank you.

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Official Employee

Re: Receiver

Hello John7336. Thanks for visiting and posting on our Forum. I can assist with getting a replacement box ordered so you can swap your box to a unit that has an optical audio connector. Please send me a private message and include your full name and service address so I can get started.  


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New Poster

Re: Receiver

Thank you .  I phone Comcast and explained the situation.  The lady I spoke with could not understand  why they would not swap boxes at my local service center. Any rate,  she is sending one to me (XG2V2-P ) at an additional cost of $5 monthly.  Thank you very much for our reply.

Case closed.

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Expert

Re: Receiver

adding, is this a very old sound bar? Optical Tos-link cable connections are deprecated older and limited technology.  Do you have the model number and brand of the soundbar?



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New Poster

Re: Receiver

Vizio SB4051  5.1

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Expert

Re: Receiver


@John7336 wrote:

Vizio SB4051  5.1


your model has an ARC (audio return channel) HDMI connector. try just connecting the set top box to the TV's HDMI 1 or HDMI 2 port. then connect an HDMI cable from the TVs ARC HDMI port to your sound bar's ARC HDMI jack. 



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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