Community Forum
@hokie21 wrote:
I'm having the same issue. Does anyone know what this particular red dot display means?
is it a regular numbered channel? does the channel number have 4 digits starting with 2 or higher? did you try press the record button on the guide to see if it offered to record? (might be a previous recording that was accidently marked 'cancel' recording.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@hokie21
Check that you haven’t reached your limit of recordings at a time. That will be dependent on equipment and service
Check that you haven’t reached your limit of recordings at a time. That will be dependent on equipment and service
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
If it’s gone, it’s a done issue. If you see it again, contact tech support. They can see your scheduled recordings.
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
I escalated it up to a colleague who can take a look, that way you can work one on one with one person. Expect a reply here shortly
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Hi, hokie21. Thanks for posting. I would like to take a look at your recording concerns. Please send me a PM with your first and last name and we can go from there. Thanks!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi @gt87tucker, We appreciate you for using the Xfinity Forum to find a resolution for the recent recording issue you've experienced. We were able to confirm this issue is now resolved. If you still have issues, we ask that you unplug your cable box for one minute, then plug it back in.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Year old dead thread closed
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
