Community Forum

Re: xfinity x1 scheduled series not recording show red circle with slash

hokie21
Contributor

Re: xfinity x1 scheduled series not recording show red circle with slash

I'm having the same issue. Does anyone know what this particular red dot display means?

Rustyben
Expert

Re: xfinity x1 scheduled series not recording show red circle with slash


@hokie21 wrote:

I'm having the same issue. Does anyone know what this particular red dot display means?


is it a regular numbered channel? does the channel number have 4 digits starting with 2 or higher? did you try press the record button on the guide to see if it offered to record? (might be a previous recording that was accidently marked 'cancel' recording.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
CCAndrew
Diamond Problem Solver

Re: xfinity x1 scheduled series not recording show red circle with slash

@hokie21
Check that you haven’t reached your limit of recordings at a time. That will be dependent on equipment and service

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
hokie21
Contributor

Re: xfinity x1 scheduled series not recording show red circle with slash

It was a regular numbered channel. It is no longer showing this so I cannot press the record button to check this. Is there detailed documentation on the DVR that can be checked?

hokie21
Contributor

Re: xfinity x1 scheduled series not recording show red circle with slash

I definately had not reached the DVR recording limit.

CCAndrew
Diamond Problem Solver

Re: xfinity x1 scheduled series not recording show red circle with slash

If it’s gone, it’s a done issue. If you see it again, contact tech support. They can see your scheduled recordings.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
hokie21
Contributor

Re: xfinity x1 scheduled series not recording show red circle with slash

Tech support was not any help. They reset the box and then said they had to send a technician out for further troubleshooting. I declined.  If there were detailed instructions for the product, this could be easily figured out.

CCAndrew
Diamond Problem Solver

Re: xfinity x1 scheduled series not recording show red circle with slash

I escalated it up to a colleague who can take a look, that way you can work one on one with one person. Expect a reply here shortly

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
ComcastMorgan
Official Employee

Re: xfinity x1 scheduled series not recording show red circle with slash

Hi, hokie21. Thanks for posting. I would like to take a look at your recording concerns. Please send me a PM with your first and last name and we can go from there. Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
HorribleX1
Frequent Visitor

Re: xfinity x1 scheduled series not recording show red circle with slash

I'm having a similar problem. I have a show I record every couple of days, but it will only record 2 of the 3 shows in that series all of the sudden in the last few weeks. I see this problem going back month's for people but then resolved? re the red circle w/slash -On my dvr if I get to full the oldest shows did drop off. That part seems ok for me. There seems to be a lot of problems right now! I wish you guys would stop improving our service so much we can't use it!
gt87tucker
New Poster

Re: xfinity x1 scheduled series not recording show red circle with slash

Was a solution to this ever found? I am having the same issue with all of my recordings.
ComcastChe
Official Employee

Re: xfinity x1 scheduled series not recording show red circle with slash

Hi @gt87tucker, We appreciate you for using the Xfinity Forum to find a resolution for the recent recording issue you've experienced. We were able to confirm this issue is now resolved. If you still have issues, we ask that you unplug your cable box for one minute, then plug it back in. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
JEJ55
New Poster

Re: xfinity x1 scheduled series not recording show red circle with slash

I just solved this problem by getting a new box.  Don't waste your time on other solutions that are posted.

CCAndrew
Diamond Problem Solver

Re: xfinity x1 scheduled series not recording show red circle with slash

Year old dead thread closed

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!