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Re: xfinity x1 scheduled series not recording show red circle with slash

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Contributor

Re: xfinity x1 scheduled series not recording show red circle with slash

I'm having the same issue. Does anyone know what this particular red dot display means?

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Expert

Re: xfinity x1 scheduled series not recording show red circle with slash


@hokie21 wrote:

I'm having the same issue. Does anyone know what this particular red dot display means?


is it a regular numbered channel? does the channel number have 4 digits starting with 2 or higher? did you try press the record button on the guide to see if it offered to record? (might be a previous recording that was accidently marked 'cancel' recording.



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Diamond Problem Solver

Re: xfinity x1 scheduled series not recording show red circle with slash

@hokie21
Check that you haven’t reached your limit of recordings at a time. That will be dependent on equipment and service

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Contributor

Re: xfinity x1 scheduled series not recording show red circle with slash

It was a regular numbered channel. It is no longer showing this so I cannot press the record button to check this. Is there detailed documentation on the DVR that can be checked?

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Contributor

Re: xfinity x1 scheduled series not recording show red circle with slash

I definately had not reached the DVR recording limit.

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Diamond Problem Solver

Re: xfinity x1 scheduled series not recording show red circle with slash

If it’s gone, it’s a done issue. If you see it again, contact tech support. They can see your scheduled recordings.

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Contributor

Re: xfinity x1 scheduled series not recording show red circle with slash

Tech support was not any help. They reset the box and then said they had to send a technician out for further troubleshooting. I declined.  If there were detailed instructions for the product, this could be easily figured out.

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Diamond Problem Solver

Re: xfinity x1 scheduled series not recording show red circle with slash

I escalated it up to a colleague who can take a look, that way you can work one on one with one person. Expect a reply here shortly

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Official Employee

Re: xfinity x1 scheduled series not recording show red circle with slash

Hi, hokie21. Thanks for posting. I would like to take a look at your recording concerns. Please send me a PM with your first and last name and we can go from there. Thanks!


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Frequent Visitor

Re: xfinity x1 scheduled series not recording show red circle with slash

I'm having a similar problem. I have a show I record every couple of days, but it will only record 2 of the 3 shows in that series all of the sudden in the last few weeks. I see this problem going back month's for people but then resolved? re the red circle w/slash -On my dvr if I get to full the oldest shows did drop off. That part seems ok for me. There seems to be a lot of problems right now! I wish you guys would stop improving our service so much we can't use it!