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Re: x1 keeps rebooting

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New Poster

Re: x1 keeps rebooting

This has been going on for several weeks in our house as well. We called xfinity a couple weeks ago and they said it would take a couple weeks to get a tech out here. Very frustrating. We pay a lot of money for a service that is constantly rebooting.

It seems this is a major problem with their equipment, how come they have not made an update to fix the issue?
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Expert

Re: x1 keeps rebooting


@Pswfl wrote:
This has been going on for several weeks in our house as well. We called xfinity a couple weeks ago and they said it would take a couple weeks to get a tech out here. Very frustrating. We pay a lot of money for a service that is constantly rebooting.

It seems this is a major problem with their equipment, how come they have not made an update to fix the issue?

moved your reply on an old thread to a new thread. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: x1 keeps rebooting

Hi, Pswfl. Thank you for posting here in the community for support, we are glad to have you. 🙂

 

I can definitely understand your frustration. Sorry to hear the box has been so problematic. It's definitely a priority of ours to get this fixed for you. We can look into scheduling a technician out, otherwise we can try a box swap first. I have the X1 platform myself and have experienced much success with a box swap after experiencing a similar problem. Of course the box swap is not a guaranteed fix, if there are other underlying issues contributing to the issue. Either way, I can help!

 

Please send me a PM with your first and last name and we will continue from there. To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!