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Re: Xfinity remote won't pair both TV and receiver

mfleckus
New Poster

Re: Xfinity remote won't pair both TV and receiver

I have the same or similar issue.  I can pair to my TCL Roku and the remote turns off my TV (and controls the TV volume).  As soon as I also add a Receiver for audio control, the "off" button no longer turns my TV off.  It only turns my Receiver off.

 

ComcastMorgan
Official Employee

Re: Xfinity remote won't pair both TV and receiver

Hi, mfleckus. Thank you for posting here! Are you following the on-screen prompts when pairing the remote, or are you doing it manually without them?


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splashypuddle
Regular Visitor

Re: Xfinity remote won't pair both TV and receiver

I have the same issue. Appears that numerous folks have the same pairing Issue. I’ve even had Comcast techs out to the house and they can’t fix it. Comcast isn’t addressing the problem.
Sparty1966
Frequent Visitor

Re: Xfinity remote won't pair both TV and receiver

Just set up my TCL Roku TV and similar issue.   The all power button only turns off the receiver.  So I have to hit all power, then tv power to turn the tv on.   Double check the code list and try them all.  It suggested what mine was most likely going to be but it wasn't.   Had an LG tv and both worked together fine.  If I set up the TV only the all power works fine.    I see reports of this from over a year ago with no fix.  You would think for $200 a month they could figure this out? 

Sparty1966
Frequent Visitor

Re: Xfinity remote won't pair both TV and receiver

The on screen prompts do not help.  You program just the tv and all power works fine.  The second you program a receiver, the all power button only works for the receiver yet the tv power button still works for the tv.   So the programming looks like it thinks the TCL tv's are an audio receiver. 

splashypuddle
Regular Visitor

Re: Xfinity remote won't pair both TV and receiver

I was able to get the power on/off between Roku, Sony TV, Cable & Yamaha receiver to work however .... it will change channels but not volume. Xfinity claims my TV & receiver are too old for their updated systems. Four years isn’t too old to me. I could throw it out & buy new if my xfinity bill wasn’t so high for the basic. 🙄