I just returned to xfinity as a customer, but the boxes sent were not 4k. Can you assist with helping me swap for a 4k DVR and two additional 4k tv boxes? No rush.
The 4k DVR is easy, one model xg1v4 no clock on front, small device with solid state data drive. the non-DVR is an xi6 and it communicates only via wifi or Ethernet and only to a Comcast special rental modem. do you have a rental modem already?
Greetings, @cfield05! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! Welcome back to the Comcast family! I can certainly assist with getting you the XG1v4 and two Xi6 boxes. Can you please send a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I am in need of 2 of these as well. Glow can I go about getting 2 XG1V4 boxes please. They sent someone out and all I got was xid boxes.
you want to swap the non-DVR for DVR set top boxes (2)?