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Re: Xfinity 4k - XG1v4 Cable Box Availability

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Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Hi @ComcastChe

 

I just returned to xfinity as a customer,  but the boxes sent were not 4k. Can you assist with helping me swap for a 4k DVR and two additional 4k tv boxes? No rush.   

 

Thanks

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Expert

Re: Xfinity 4k - XG1v4 Cable Box Availability


@cfield05 wrote:

Hi @ComcastChe

 

I just returned to xfinity as a customer,  but the boxes sent were not 4k. Can you assist with helping me swap for a 4k DVR and two additional 4k tv boxes? No rush.   

 

Thanks


The 4k DVR is easy, one model xg1v4 no clock on front, small device with solid state data drive. the non-DVR is an xi6 and it communicates only via wifi or Ethernet and only to a Comcast special rental modem. do you have a rental modem already?



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Official Employee

Re: Xfinity 4k - XG1v4 Cable Box Availability

Greetings, @cfield05! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! Welcome back to the Comcast family! I can certainly assist with getting you the XG1v4 and two Xi6 boxes. Can you please send a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Hi @ComcastMichael I also sent you a PM - I'm looking to get a XG1v4 box too for 4K viewing!

 

Thanks!

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Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

I am in need of 2 of these as well. Glow can I go about getting 2 XG1V4 boxes please. They sent someone out and all I got was xid boxes.
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Expert

Re: Xfinity 4k - XG1v4 Cable Box Availability


@Gadgetbear wrote:
I am in need of 2 of these as well. Glow can I go about getting 2 XG1V4 boxes please. They sent someone out and all I got was xid boxes.

you want to swap the non-DVR for DVR set top boxes (2)?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: Xfinity 4k - XG1v4 Cable Box Availability

I'd also like to get an XG1v4 box as soon as is possible.[PM sent]