Re: XG1v4 TV Box - Xfinity Help and Support Forums

ViperMatrixXM · ‎03-27-2020

How can I swap mine out for this?

RobertWy · ‎03-28-2020

@ViperMatrixXM wrote:

How can I swap mine out for this?

Do you mean the XG1v4? I took my X1 DVR to my Comcast Store and they swapped it for the v4.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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cjrobinson · ‎03-28-2020

I concur with the above. Go to your nearest Xfinity Store and if they have it in stock, they will gladly swap it for you.

CCAndrew · ‎03-29-2020

Because of the pandemic, presently most, if not all stores are closed. It’s been escalated to an official employee to help you out

I am a Retired Official Comcast Employee
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ComcastChe · ‎03-29-2020

Hi @ViperMatrixXM,

Thanks for posting to the Xfinity Forum. I can ship you an XG1v4. Can you please send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe" and then click "send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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