Community Forum

Re: X1 System Update fails

Leslie-Oakland
New Poster

Re: X1 System Update fails

Our box/service is brand new, like less than a month old, and I got the same error, but can't contact Comcadt because they're transitioning service agents to work from home. I can wait, I suppose, but what a drag!

CCAndrew
Diamond Problem Solver

Re: X1 System Update fails

Your service may be new but the box isn’t. I escalated it up to an Official Employee to try to help you out

I am a Retired Official Comcast Employee
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ComcastChad
Official Employee

Re: X1 System Update fails

What error are you seeing on screen?


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ComcastChe
Official Employee

Re: X1 System Update fails

Hi @Leslie-Oakland

We know there is a longer than normal wait time when calling in. We appreciate you for posting to the Forums to get help. Can you please verify the error code you're receiving? I can begin to troubleshoot and help get this resolved right away.

To get started, please send me a private message with your first and last name and your full-service address. To send a private message, click on "ComcastChe" and then click send a message. 

 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!