Our box/service is brand new, like less than a month old, and I got the same error, but can't contact Comcadt because they're transitioning service agents to work from home. I can wait, I suppose, but what a drag!
What error are you seeing on screen?
We know there is a longer than normal wait time when calling in. We appreciate you for posting to the Forums to get help. Can you please verify the error code you're receiving? I can begin to troubleshoot and help get this resolved right away.
To get started, please send me a private message with your first and last name and your full-service address. To send a private message, click on "ComcastChe" and then click send a message.