Community Forum
Your service may be new but the box isn’t. I escalated it up to an Official Employee to try to help you out
I am a Retired Official Comcast Employee
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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What error are you seeing on screen?
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi @Leslie-Oakland,
We know there is a longer than normal wait time when calling in. We appreciate you for posting to the Forums to get help. Can you please verify the error code you're receiving? I can begin to troubleshoot and help get this resolved right away.
To get started, please send me a private message with your first and last name and your full-service address. To send a private message, click on "ComcastChe" and then click send a message.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
