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Re: Troubleshooting Issues with the Cable Box

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New Poster

Re: Troubleshooting Issues with the Cable Box

Just had you guys exchange a box earlier in the week for one of my spare rooms XID-P unit well this one lasted less time than the other one i had for years.

 

I have refreshed, sent signal, unplugged for 30 min and nothing unit comes on flashed blue turns green for one second and turns off no lights no picture no sound.....

 

Mad  ! 

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Official Employee

Re: Troubleshooting Issues with the Cable Box

Greetings, @Ezz1r! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! We apologize to hear of the issues you are running into with the new cable box. We would like to have a further look into this to see what could be going on. Can you please send me a PM with your first and last name so we may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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