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Re: Screen stuck on "now connecting to your entertainment experience"

Martilewis59
New Poster

Re: Screen stuck on "now connecting to your entertainment experience"

I just started my experience after almost 35 years with the other big Company

 I had continuous problems with them got fed up and switched now my screen is frozen O reset my box turned all off not sure what to do please help

Rustyben
Expert

Re: Screen stuck on "now connecting to your entertainment experience"


@Martilewis59 wrote:

I just started my experience after almost 35 years with the other big Company

 I had continuous problems with them got fed up and switched now my screen is frozen O reset my box turned all off not sure what to do please help


I moved your post to the x1 area of the forum.  the issue you describe is a dead outlet. was this a working cable setup with splitters/amplifiers? is the set top box model an xg1 (DVR) or XG2? do any of your other set top boxes work? does your internet work?



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