Frequent Visitor
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5 Messages
Re: Platform update failed.
x1 Platform update
Waiting for SNMP trigger.
Keeps rebooting and coming back to this. I called them and they said they will reboot it and it will take 30 minutes and to call back if it doesn’t work. Ridiculous! This has been out all day since 6am. Getting disgusted.
Waiting for SNMP trigger.
Keeps rebooting and coming back to this. I called them and they said they will reboot it and it will take 30 minutes and to call back if it doesn’t work. Ridiculous! This has been out all day since 6am. Getting disgusted.
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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Lifesparkles
Frequent Visitor
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5 Messages
5 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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Lifesparkles
Frequent Visitor
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5 Messages
5 years ago
Called again this morning to try and make an appointment. They are having issues with an error every time they try. I am having cancer treatment all day today and still waiting for their phone call. They have my husbands number to call. I asked why they couldn’t just stop at my house since I see 8-10 comcast vans around town. They said they couldn’t do that. So no answer as of yet.
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Ally2
Recognized Contributor
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1.9K Messages
5 years ago
Lifesparkles, thank you for taking the time to reach out to us here. I understand how important your time is, and I would love to have the opportunity to help! Please send me a PM with your first and last name so we can find a resolution for this issue as fast as possible.
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
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Lifesparkles
Frequent Visitor
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5 Messages
5 years ago
Private message was sent. Waiting for reply. Antenna Ron went and purchased yesterday is working for watching general channels. We had our neighbor hook it up last night. No phone call from xfinity as of yet. I will call them back here when I am able.
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Ally2
Recognized Contributor
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1.9K Messages
5 years ago
I just responded back to your PM. I'm looking forward to hearing back from you there!
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