Re: New model of remote - I hate it! - Xfinity Help and Support Forums

Rgscc2019 · ‎01-28-2020

This remote is awful - especially for older users such as myself.

Those tiny linear buttons (power and source at the top) are frustrating to use with arthritic hands and difficult to see when all the buttons and the base are all grey. It doesn't matter how close we are to the TV it takes multiple attempts to change the source or just to power up.

who in the world thought this was a good design.

CCAndrew · ‎01-28-2020

You change it out anytime at your local service center, you’re not handcuffed to that one.

I am a Retired Official Comcast Employee
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elljaye · ‎01-29-2020

I sooo agree. I have arthritis in my thumbs and I have to use both to press the directional and OK buttons. After a few tries my hands were too sore to use it.

@Rgscc2019 wrote:

This remote is awful - especially for older users such as myself.

Those tiny linear buttons (power and source at the top) are frustrating to use with arthritic hands and difficult to see when all the buttons and the base are all grey. It doesn't matter how close we are to the TV it takes multiple attempts to change the source or just to power up.

who in the world thought this was a good design.

RobertWy · ‎01-30-2020

I have saved up all my XR11's that came with my older equipment.

My Xfinity Store has free ones.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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