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Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

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Regular Visitor

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!

Switching out the boxes doesn’t even help. I switched out both boxes and my DVR still says “no space remaining” when it has PLENTY of space (confirmed by Xfinity support), still shows “recording conflicts” every day... Their support tech told me Xfinity has been trying to improve the DVR experience and that it “should be fixed within several days.”
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Expert

DVR: no space remaining


@Schbond wrote:
Switching out the boxes doesn’t even help. I switched out both boxes and my DVR still says “no space remaining” when it has PLENTY of space (confirmed by Xfinity support), still shows “recording conflicts” every day... Their support tech told me Xfinity has been trying to improve the DVR experience and that it “should be fixed within several days.”

Promoted your reply to a separate thread since your reply issue does not match the issue where you posted.

When you say you swapped boxes do you mean you rDVR or one of the companion devices? would you detail your set top box equipment? (DVRs? companion set top boxes? you can use the voice command 'about' and reply with the rest of the line to right of STB version)



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Silver Problem Solver

Re: I HAVE TO UNPLUG AND REBOOT MY XFINITY TV EVERY MORNING!


@Schbond wrote:
Switching out the boxes doesn’t even help. I switched out both boxes and my DVR still says “no space remaining” when it has PLENTY of space (confirmed by Xfinity support), still shows “recording conflicts” every day... Their support tech told me Xfinity has been trying to improve the DVR experience and that it “should be fixed within several days.”

It sounds like to me you need a tech visit.


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: DVR: no space remaining

Oh, I appreciate that. Xfinity support hasn’t been much of a help at all.

We don’t have any companion boxes. Just the original DVR box in the living room and a DVR box we had installed in the basement 3 years ago by Xfinity.

Basement STB Version: AX014AN_4.1p3s1_PROD_sey
Model: AX014ANM

Living Room Model: PX022ANM
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Expert

Re: DVR: no space remaining


@Schbond wrote:
Oh, I appreciate that. Xfinity support hasn’t been much of a help at all.

We don’t have any companion boxes. Just the original DVR box in the living room and a DVR box we had installed in the basement 3 years ago by Xfinity.

Basement STB Version: AX014AN_4.1p3s1_PROD_sey
Model: AX014ANM

Living Room Model: PX022ANM

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: DVR: no space remaining

Good morning, Schbond. We appreciate you coming here for support! That is frustrating that you're having some difficulties with your cable equipment and storage space. I would like to pull up your account here on my end to take a look and see what the cause might be. To get started, please send me a PM with your first and last name. We will go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

Thanks!

 

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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