Auto-Tune to HD doesn’t work

[Jenniferrrr]

I'm having the same problem, on the primary X1 - it started recently. When I use voice remote and say a network name, it's automatically going to SD! So annoying. I have the same setting to select best video output set as "on,l which I've never changed. I've tried rebooting but still defaults to SD. 
would be curious if anyone else has this problem. 

[RobertWy]

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@Jenniferrrr wrote:

I'm having the same problem, on the primary X1 - it started recently. When I use voice remote and say a network name, it's automatically going to SD! So annoying. I have the same setting to select best video output set as "on,l which I've never changed. I've tried rebooting but still defaults to SD. 
would be curious if anyone else has this problem. 

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When you press the Guide button on the remote, what does it show as selected?

[Jenniferrrr]

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@RobertWy wrote:

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@Jenniferrrr wrote:

I'm having the same problem, on the primary X1 - it started recently. When I use voice remote and say a network name, it's automatically going to SD! So annoying. I have the same setting to select best video output set as "on,l which I've never changed. I've tried rebooting but still defaults to SD. 
would be curious if anyone else has this problem. 

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When you press the Guide button on the remote, what does it show as selected?

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When I press guide, it doesn't display the channel I'm on because I use Favorites view guide and none of my favorites are SD channels

[lesmikesell]

Do you have "prefer best resolution" selected in your preferences settings?

[Jenniferrrr]

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@lesmikesell wrote:

Do you have "prefer best resolution" selected in your preferences settings?

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Yep