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Rdx 03033

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Rdx 03033

We have to reset our cable multiple times a day. We keep freezing and getting the rdx-03033 message. I saw a Comcast person said this should be fixed with an update but it hasn’t been. I’m so frustrated, I’m about ready to cancel service. Anyone have a solution yet to this problem, or should I cancel my service?

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New Poster

Re: Rdx 03033

Is there an answer to this issue? I have the same issue...RDX-03033 error, we cannot get to DVR recordings or switch channels but we can continue to watch the same channel. The error says the TV cannot connect to the internet but I can access the internet with my laptop. What is the solution if you have tried multiple times to reboot just like the original post?

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Expert

Re: Rdx 03033


@3030mlanman wrote:

Is there an answer to this issue? I have the same issue...RDX-03033 error, we cannot get to DVR recordings or switch channels but we can continue to watch the same channel. The error says the TV cannot connect to the internet but I can access the internet with my laptop. What is the solution if you have tried multiple times to reboot just like the original post?


the set top box could not communicate with the Comcast servers. is it working now? those kind of issues are usually only temporary. have more than one set top box? if so, were they both having the same problem? 



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Frequent Visitor

Re: Rdx 03033

I get that error code consistently.  I finally had enough and called last weekend.  The customer service rep said she couldn't tell me what this code means or help with the problem but would "escalate" my service request.  She promised I would get a call back within 24 - 48 hours and also said she would issue a credit for my trouble.  (I thanked her for the credit but said that reliable service would make me happier.)  

 

Well, no call back, the same problem exists and today I noticed Comcast is issuing me a credit for 75 CENTS.  Talk about adding insult to injury.  Aren't they just the best...not!

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Expert

Re: Rdx 03033


@Sylvia_R wrote:

I get that error code consistently.  I finally had enough and called last weekend.  The customer service rep said she couldn't tell me what this code means or help with the problem but would "escalate" my service request.  She promised I would get a call back within 24 - 48 hours and also said she would issue a credit for my trouble.  (I thanked her for the credit but said that reliable service would make me happier.)  

 

Well, no call back, the same problem exists and today I noticed Comcast is issuing me a credit for 75 CENTS.  Talk about adding insult to injury.  Aren't they just the best...not!


the set top box could not communicate with the Comcast servers. is it working now? those kind of issues are usually only temporary. have more than one set top box? if so, were they both having the same problem? 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Rdx 03033

This has been going on for months.  It happened 2 or 3 times yesterday.  I have only one box - a DVR.

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Official Employee

Re: Rdx 03033

Hi there. For those of you still experiencing this issue/error code, please send me a PM with your first and last name so I can see what needs to be done at this point to get things back on track. So sorry you've had to deal with this ongoing issue! We can help you reach a solution to it. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

 


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