Rdk 03036

[Nixon27]

I keep getting this code on all of my boxes except the main I’ve resetted 4 times ran an system refresh an hard started each one talked to customer service they did the same thing an rebooted it to no avail ..all connections r tight any one can help I’d appreciate it stuck in with the quarantine an would like to keep the kids occupied...thanks in advance

[CCAndrew]

Can you give a description of your home wiring (splitters, amp etc). Is this a new install?

[Nixon27]

This is an old install it does have a booster ..noticed a couple days ago that I was gettin some freezing on one of the TVs now today nothing but the code am being asked to restart

[CCAndrew]

Have you restarted the main box? Do you have a Comcast gateway?

[Nixon27]

Yes I restarted the main an also restarted the gateway

[CCAndrew]

The boxes use moca from the main box to communicate. It’s going to boil down to 3 things because it’s affecting all of the satellite boxes. Assuming all connections are the same and boxes haven’t been moved around, Things to try
1. The gateway is interfering with moca. Unplug the modem completely and restart the boxes. Moca light on the gateway should be off
2. The amp is defective. Try bypassing the amp with a splitter temporarily. The X1 boxes can be off any port of the amp just not the voip port.
3. The main box is defective and isn’t broadcasting moca anymore. Swap box
4. The cable outlet to the main box isn’t letting moca pass. Unhook all coax cables from back of the box to wall plate to the amp and put them back and restart. You can also move the main box temporarily to where a different box is to see if it’s a cable issue

[Nixon27]

Ok thanks ..I’ll try this in the morning an hopefully it works hopefully it’s not the amp not sure how i can access one with the no contact thing in order ..my kids r bummed out hope it’s something easy

[Nixon27]

I did the gateway restart ur referring to yesterday an nothing ..also with the testing the difference ports does it make a difference that I have 3 other boxes saying the sorry were having some trouble rdk 03036..an also I have access since I have a basement to unplug the main coming in so can I just unplug that rather then unplugging each wall jack

[CCAndrew]

The unplugging the wall Jack was just to make sure a secure connection is made. Slowly you’re eliminating different possibilities. I’ve also escalated it up to an employee to make sure all rate codes are correct

[Nixon27]

Thanks so much for ur help..I wouldn’t be this much trouble but with the kids being bored out of their mind I’m trying all I can

[CCAndrew]

No worries, if you happen to have a Roku or mobile device in the meantime, there’s always the stream app

[Nixon27]

They said they would be having a crew in my area not sure what that meant but I live at the end of a cul de sac ...an nobody came down my street last night ..regardless this morning I restarted the box an I’m getting the in an out freezing from which this started in the beginning..not sure if that help u understand this more.. but figured I’d give u an update

[CCAndrew]

It’s not an outside issue, so a crew isn’t going to help you much

[Nixon27]

Are you thinking it’s the main box? Cause I don’t see why I would go from nothing at all to a picture this morning

[ComcastChe · Accepted solution]

Hi @Nixon27, 

Sorry for the experience you're having with the RDK-03036 error code. I'd like to help take a deeper look at this. Can you send me a private message with your first and last name and your full-service address? To send a private message, click on "ComcastChe" and then click send a message.

[Roden_424]

I am having this same problem today. Can’t even hit restart

[Kypal87]

Having the exact same issue currently. Was this ever resolved? Any help is greatly appreciated.