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Rdk-03033 error

Kwashenberger
New Poster

Rdk-03033 error

This error appears often and although I’ve checked cables and rebooted multiple times, it still occurs. I’ve seen all the other issues reported but no solution. Please help!
Rustyben
Expert

Re: Rdk-03033 error


@Kwashenberger wrote:
This error appears often and although I’ve checked cables and rebooted multiple times, it still occurs. I’ve seen all the other issues reported but no solution. Please help!

that is usually a temporary issue with servers (if you are sure the code was 03033 not 03003). are you still having problems? is it happening all the time or only when you attempt to do certain menu functions (for example begin playing an on-demand title)?



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Kwashenberger
New Poster

Re: Rdk-03033 error

This continues to happen all the time. Most annoying is when I’m watching Netflix through Xfinity App - it stops every 10 mins and completely licks up now. Back to regular cable requires a box reboot. Every time I try to change the channel, press guide, speak into the remote - everything!!
RobertWy
Silver Problem Solver

Re: Rdk-03033 error

Have you checked all ends of the power supply cables?


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Kwashenberger
New Poster

Re: Rdk-03033 error

Yes of course!
Rustyben
Expert

Re: Rdk-03033 error


@Kwashenberger wrote:
This continues to happen all the time. Most annoying is when I’m watching Netflix through Xfinity App - it stops every 10 mins and completely licks up now. Back to regular cable requires a box reboot. Every time I try to change the channel, press guide, speak into the remote - everything!!

appears to be a data stream issue. use the voice remote 'about' and reply with the rest of the line to the right of 'STB version'.



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Kwashenberger
New Poster

Re: Rdk-03033 error

PX013AN_4.2p12s1_PROD_sey
Rustyben
Expert

Re: Rdk-03033 error


@Kwashenberger wrote:
PX013AN_4.2p12s1_PROD_sey

that is version 3 of the DVR series and is not known for audio drop out issues. how is the set top box connected to the TV? is it directly to HDMI 1 or HDMI 2?  do you have a sound bar or audio receiver or just use the TV's speakers?



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