Do HOW DO YOU FIX IT. my internet is fine. its just my cable.
What kind of answer was that?
hi, do you have an xi5 wireless set top box that is deomonstrating that problem?
I spoke to a Comcast tech support person a few days ago. She did some kind of check on our modem and found it was a few ‘updates’ behind. After she got it up to date, the problem now appears to be solved.
Ours just started happening after two months. Tech support on the phone did some testing on the modem and found it had failed to update several ‘updates’. After she did that, it seems to have solved the problem. Give them a phone call and they can check your modem.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.