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RDK-03087 Error Daily

Regular Visitor

RDK-03087 Error Daily

We are receiving a daily TDK-03087 error on our tv connected to the Arris box. This box is only about 30’ from the main box.
Regular Visitor

Re: RDK-03087 Error Daily

It’s disconnected three times this afternoon alone.
Official Employee

Re: RDK-03087 Error Daily

That’s an error on the Xi5/Xi6 it doesn’t matter how far away it is from the main box, how far is it from the gateway (that’s where it’s fed from).

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New Poster

Re: RDK-03087 Error Daily

We’re getting this too on a daily basis. What is the gateway? What does that mean?

It worked for almost 8 weeks without an issue and now suddenly it’s “too far” when nothing has moved? Please advise.
Official Employee

Re: RDK-03087 Error Daily

Gateway is your modem (xb3 or XB6), it’s possible something is interfering with the WiFi signal

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New Poster

Re: RDK-03087 Error Daily

Do HOW DO YOU FIX IT. my internet is fine. its just my cable.

What kind of answer was that?

Expert

Re: RDK-03087 Error Daily


@ErikC1 wrote:

Do HOW DO YOU FIX IT. my internet is fine. its just my cable.

What kind of answer was that?


hi, do you have an xi5 wireless set top box that is deomonstrating that problem?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: RDK-03087 Error Daily

4 possible fixes
Move your modem closer,
Hardwire Ethernet to the Xi5
Get an XiD that uses cable instead,
See if Xi6’s are available in your market.

Xi6 uses both WiFi bands instead of just the 5 ghz band that the Xi5 uses

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Regular Visitor

Re: RDK-03087 Error Daily

The errors and shutdowns have yet to cease. I had a tech out Friday because our main tv viewing and recordings skip and become pixelated. He said it was our gateway and swapped it out with a “new” one. Wrong answer, nothing solved.

Comcast has been the worst experience I’ve had with a provider. Two weeks after we moved to our new city all of our Spanish stations were dropped, bein was dropped, and we had our NFL and MLB stations removed and added to a sports package. I had printed our stations when we got service mid-July and again mid-August. We lost 28% of our stations!!!!! The Xfinity wifi to our tv has always crashed. To top everything else off, almost three months later and they haven’t buried our cable despite phone calls from me every other week. Nine months left on our contract...
New Poster

Re: RDK-03087 Error Daily

I spoke to a Comcast tech support person a few days ago. She did some kind of check on our modem and found it was a few ‘updates’ behind. After she got it up to date,  the problem now appears to be solved.

New Poster

Re: RDK-03087 Error Daily

Ours just started happening after two months.  Tech support on the phone did some testing on the modem and found it had failed to update several ‘updates’. After she did that, it seems to have solved the problem.  Give them a phone call and they can check your modem.

Expert

Re: RDK-03087 Error Daily

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Official Employee

Re: RDK-03087 Error Daily

8 month old dead thread closed, OP never came back to reply

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