RDK-03036

tonyplacido · ‎02-13-2021

We just switched out or boxes. Connected the living room box (the bigger of the two) and it works fine. Switched the master bedroom box and no matter what I do, I get the RDK-03036 error in the bottom right corner of the screen. I've re-tightened the cables and re-started the both the bedroom and living room boxes. Living room works fine ... bedroom box always ends up with the RDK-03036 error.

Any clues on how to resolve this?

CCAndrew · ‎02-13-2021

Did you replace legacy equipment? Do you have an amplifier in your cable set up?

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ComcastDaryl · ‎02-14-2021

Thank you for reaching out to us in the Forums. Sorry you are experiencing an issue with your set top box in your master bedroom. You are in the right place for help.

Could you please send me a private message with your first and last name? You can send a private message by clicking on my name "ComcastDaryl" and then by hitting "Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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RDK-03036

Re: RDK-03036

Re: RDK-03036