Hello, I have been trying to resolve an issue for over one month.
it seems that my second box on my X1 system is working since i have internet to that TV and access to prime and netflix - but no cable.
I have the error Code RDK-03036
The Customer Service Rep kept telling me that it was loose wires, but again I have internet - THAT means no loose wires, right?
I just need someone who can assure me that yes dana if you have prime and netflix through your cable box - you have service going to this box. If you have those features and NO cable - then there is an issue with the box and someone at Xfinity should care and send a new one.
First - we had no access to cable and had error messages on both boxes. Finally we had a technician come out and replace the X1 Box - but we were unable to check on the second box. When I did, the second box said RDK-03036. I called and arranged a call back. Probably tried 5 times for this route over several weeks. I know that they are busy, but at this point, I have already arranged for a technician and spent hours dialing and arranging call backs - I am paying good money and spending time on a service that I should have. I usually defend Xfinity due to their reliable internet - but this is totally unacceptable. I was told I would get a credit for the days without service - NOPE - who do you even complain to. I know they don't need me as a customer - I just didn't realize how much they would scam me when I actually needed help. They keep telling me its loose wires, not the box - they will not send a technician during Covid19 - but if it turns out to be the box when all this clears up- they won't charge me for the visit. 1. Please help. 2. Are there better providors in the State of Washington.
1. I don't want to be charged for the box until that visit. 2. I would like a technical person to answer - how come i can get netflix and prime on that TV - transmitted via cable - but not TV - it sure seems to me that the wires are tight enough.
