RDK-03004 error

arrived home to find my box unable to boot up with no tv service. box displays PSt and error code displayed on tv is rdk-03004. anyway to fix this without scheduling a tech to come out?

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Responses

CCAndrew

Gold Problem Solver

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25.9K Messages

6 years ago

That means that you don’t have a usable signal. Have you checked for outages through the MyAccount app

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CCAndrew

Gold Problem Solver

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25.9K Messages

6 years ago

Have you tried resetting it? Taking the off and put it back on?Are both boxes not working or just one?

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CCAndrew

Gold Problem Solver

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25.9K Messages

6 years ago

Do you have an amp that lost power? Is your Comcast internet working?

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tpbeeman

Frequent Visitor

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8 Messages

6 years ago

it shows currently no outages

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tpbeeman

Frequent Visitor

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8 Messages

6 years ago

both boxes are not working. there is a splitter on the main box from the wall to the modem and also the cable box. have unplugged power as well as coax.

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tpbeeman

Frequent Visitor

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8 Messages

6 years ago

internet is working. do not know what an amp is. live in an apartment and both cable boxes are plugged straight into the wall.

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Xfinity_Support

Official Employee

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1K Messages

6 years ago

Hello! Thank you for reaching out here on the forums. I'm sorry to hear about the issues with the box! I'd recommend following some troubleshooting steps using the My Account app first: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting.

If you're still experiencing issues after doing that, please feel free to send us a PM with your first and last name so we can take the proper next steps.

To send a Private Message, please click our name “Comcast_Support” and click “Send a message.”

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X1

tpbeeman

RDK-03004 error

CCAndrew

CCAndrew

CCAndrew

tpbeeman

tpbeeman

tpbeeman

Xfinity_Support

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