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QVC overriding other channels???

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Frequent Visitor

QVC overriding other channels???

For the last few months, QVC seems to be overriding our signal. When we start Netflix, for example, there is usually a delay for Netflix to kick in. During that delay, QVC takes over the TV and runs in the background during the Netflix menu. Also, if there is a delay when changing channels, QVC takes over the TV. Sometimes I actually have to actively change the channels to get rid of it. Plus, I hate QVC!

How do I stop this???
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New Poster

Re: QVC overriding other channels???

We are having the same problem.  It happens frequently.  Always have to manually change channel to get rid of it.  Sometimes, when we change the channel,  the audio changes to the selected channel, but QVC stays on the screen.   Does Xfinity have a solution?  Thanks.

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Silver Problem Solver

Re: QVC overriding other channels???

Hello all,

 

QVC as the same type of channel as any other and should operate the same way. If you change the channel (any other than QVC) - does it still plays on the background of Netflix app? 


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Re: QVC overriding other channels???

My tv is also suddenly doing the same thing!
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Gold Problem Solver

Re: QVC overriding other channels???

MyboyTheo, sounds like the channel frequency is leaking! Let's take a closer look! Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side. 


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Re: QVC overriding other channels???

I have been getting the same thing for a couple of months or more.  Not all of the time.  But you change the channel and qvc2 or qvc3 (not sure which) comes up instead of the channel you are trying to go to.  You have to change the channel manually to get rid of it.  Very annoying.  It must be an xfinity thing since I seem to see others have the same issue.

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Gold Problem Solver

Re: QVC overriding other channels???

I have been getting the same thing for a couple of months or more.  Not all of the time.  But you change the channel and qvc2 or qvc3 (not sure which) comes up instead of the channel you are trying to go to.  You have to change the channel manually to get rid of it.  Very annoying.  It must be an xfinity thing since I seem to see others have the same issue.

njeyedok, I'd like to look into this further. This isn't operating as intended. Please send me a private message for help. 


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New Poster

Re: QVC overriding other channels???

I've been having the same problem. It is VERY annoying! Sometimes I change the channel, and QVC still keeps coming back on th channel I'm watching! 

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Regular Visitor

Re: QVC overriding other channels???

I have the same invasive issue. AND, when I accidentally land on the QVC channel, it takes several clicks and tens of seconds to get away from this invasive channel. The answer from a so-called Comcast employee is TOTALLY NOT TO THE POINT. 

Comcast should know that this is in violation of FCC rules. They need to FIX this problem.

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New Poster

Re: QVC overriding other channels???

It’s doing same to me I’m have it happening right now can’t watch any Chanel all qvc
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Re: QVC overriding other channels???

I am irritated right now I can’t watch what I want refresh doesn’t work unplug not work
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New Poster

Re: QVC overriding other channels???

I am irritated right now I can’t watch what I want refresh doesn’t work unplug not work I’m disliking qvc
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New Poster

Re: QVC overriding other channels???

Same Problem - It's like QVC-2 is part of the Matrix. Can't kill it

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Regular Visitor

Re: QVC overriding other channels???

Every other time we switch channels it flashes to QVC then goes to the channel we wanted. Then every other time it goes directly to QVC WHEN WE DID NOT SET IT TO THAT CHANNEL. QVC is like running in the background all the time.   This is really upsetting my to my husband we never ever watch QVC never ever and don't want it popping up! This is like a fb tactic bombing us with unwanted advertisements pushing selling and buying. I bet Verison doesn't do this to its customers! PLEASE REMOVE QVC FROM CHANNEL LINEUP!

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Expert

Re: QVC overriding other channels???


@Ghost28 wrote:

Every other time we switch channels it flashes to QVC then goes to the channel we wanted. Then every other time it goes directly to QVC WHEN WE DID NOT SET IT TO THAT CHANNEL. QVC is like running in the background all the time.   This is really upsetting my to my husband we never ever watch QVC never ever and don't want it popping up! This is like a fb tactic bombing us with unwanted advertisements pushing selling and buying. I bet Verison doesn't do this to its customers! PLEASE REMOVE QVC FROM CHANNEL LINEUP!


digital television (lke X1) does not work like that. something is wired wrong. what set top box model do you have for X1? (use voice command 'about' and reply with the rest of the line to the right of "STB Version ...."?



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Re: QVC overriding other channels???

Something is wired wrong??? It is not a new set up, maybe an older box is  that the issue I know my hubby will be calling if it doesn't stop.  

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Expert

Re: QVC overriding other channels???


@Ghost28 wrote:

Something is wired wrong??? It is not a new set up, maybe an older box is  that the issue I know my hubby will be calling if it doesn't stop.  


what set top box model do you have for X1? (use voice command 'about' and reply with the rest of the line to the right of "STB Version ...."?



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Regular Visitor

Re: QVC overriding other channels???

I let it go through an update seemed to improve. You should tell people to update and reboot. 

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Re: QVC overriding other channels???

I know what you mean I can’t stand QVC ... it’s driving us 🤪
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New Poster

Re: QVC overriding other channels???

This is driving me insane. Even when I have prime video or netflix on, all I can hear is QVC for sound. It randomly jumps to QVC as well. Any one figure out a fix yet?;
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Expert

Re: QVC overriding other channels???


@RainyB9156 wrote:
This is driving me insane. Even when I have prime video or netflix on, all I can hear is QVC for sound. It randomly jumps to QVC as well. Any one figure out a fix yet?;

that isn't how digital TV works. it is your setup/equipment not related to x1 set top box. plug the set top box into the TV's HDMI port to verify.  what you are talking about is video from one source and audio from another. are you trying to use an audio coaxial cable or toslink cable?



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Re: QVC overriding other channels???

My channels been doing same thing for months. Sick of it.
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Re: QVC overriding other channels???


@rmarzconst wrote:
My channels been doing same thing for months. Sick of it.

that isn't how digital TV works. there is no bleeding. something in your home wiring is causing it. disconnect all but the set top box from the TV and tune to a channel. still hear QVC? are you on the QVC channel? 



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Re: QVC overriding other channels???

it's November 9th. I'm still having the same problem. I even took my box back and exchanged for a new box. so irritating
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Expert

Re: QVC overriding other channels???


@tw673 wrote:
it's November 9th. I'm still having the same problem. I even took my box back and exchanged for a new box. so irritating

From the post just before your post:

that isn't how digital TV works. there is no bleeding. something in your home wiring is causing it. disconnect all but the set top box from the TV and tune to a channel. still hear QVC? are you on the QVC channel? 



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Re: QVC overriding other channels???

I am still having the same problem, too.   Hard to imagine that all of us experiencing this have faulty wiring.  

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Valued Contributor

Re: QVC overriding other channels???


@krisg2 wrote:

   Hard to imagine that all of us experiencing this have faulty wiring.  


And yet harder to imagine that an X1 box is mixing up the audio and video from different channels.  Have you disconnected everything else and made sure the TV isn't tuning it by itself?


 

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Frequent Visitor

Re: QVC overriding other channels???

We are having QVC overriding the up/down selection buttons on the remote control repeatedly as well. Very annoying, this has been going on for a while

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Expert

Re: QVC overriding other channels???


@dspencer_1904 wrote:

We are having QVC overriding the up/down selection buttons on the remote control repeatedly as well. Very annoying, this has been going on for a while


From the post abive your post:

that isn't how digital TV works. there is no bleeding. something in your home wiring is causing it. disconnect all but the set top box from the TV and tune to a channel. still hear QVC? are you on the QVC channel? 



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Re: QVC overriding other channels???

Now not only QVC suddenly appearing for me.   One of my DVR'ed show was interrupted midstream and QVC was on the DVR.    Is there a way to get out of my XFINITY contract.   I literally can't use my DVR.   

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Valued Contributor

Re: QVC overriding other channels???

That really does not seem possible without everyone seeing the same thing, but it might be a good opportunity to diagnose what is happening.   If you back up in the recording does the problem always happen at the same spot?   If you watch it on the xfinity stream app on a phone or tablet, or using a computer at https://www.xfinity.com/stream/ do you see the same problem or is it just with your TV?

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Silver Problem Solver

Re: QVC overriding other channels???

One option is to do an X1 reboot.

https://www.xfinity.com/support/articles/reboot-anyroom-dvr

 


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Re: QVC overriding other channels???

While I understand rebooting does solve the problem (temporarily). This does not seem like a viable solution as we have to reboot our box 3-4 times a week