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Poor quALITY reception

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Regular Visitor

Poor quALITY reception

Why are all the local channels pixelated and skipping sound.  It is alwful and this is the second day.

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Diamond Problem Solver

Re: Poor quALITY reception

Normally it’s a result of bad or inferior signal levels. Was this a pro install or self install?

I am a Retired Official Comcast Employee
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Contributor

Re: Poor quALITY reception

most likely it's due to poor signal levels or Ingress issues. I recently had a tech out and he found a corroded splitter under the house that massively improved the signal levels.

 

Here's an example of what was causing the issues with my service.

 

I am not a Comcast Employee, I am just a customer volunteering my time to help other customers here in the Forums.
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